Feedback Policy
Complaints,
compliments and feedback.
Your safety, wellbeing and experience with the Terry Campese Foundation matter. If something does not feel right, or if you want to share what worked well, we want to hear from you.
How to contact us
You can contact the Foundation directly, ask someone you trust to help you, or raise a concern anonymously if enough information is provided for us to respond appropriately.
What you can talk to us about
You can speak with us about how someone treated you, something that happened at a program or event, safety and wellbeing concerns, decisions that feel unfair, communication issues, fundraising practices, or anything else that does not feel okay.
What happens next
We will listen, take the matter seriously and look into what happened.
Where possible, we will try to resolve concerns early through discussion, explanation or apology. If a matter needs further review, it may be escalated to the TCF Board. If someone is still dissatisfied, they may seek external review through an appropriate body.
Our commitment
Complaints and feedback are free to make and will be handled with respect, fairness and confidentiality.
Speaking up will not affect a person’s support or involvement with the Foundation. We record and review feedback so we can identify trends, improve safety and strengthen the quality of our programs.
Policy approval and review
This policy applies across Terry Campese Foundation programs and is reviewed periodically, or when organisational, regulatory or legislative changes require it.